Privacy Policy
How On Call Doors may collect, use, store and disclose information submitted through the website.
Last updated: 19 June 2026
Overview
This Privacy Policy explains how On Call Doors may collect, use, store and disclose personal information when you use the website, make an enquiry or communicate with On Call Doors.
On Call Doors may update, change or replace this Privacy Policy at any time without prior notice. Continued use of the website after changes are published means you accept the updated Privacy Policy.
Information We May Collect
On Call Doors may collect personal information such as your name, phone number, email address, address or suburb, business name, job details, photos, messages, form submissions and any other information you voluntarily provide.
How Information Is Collected
Information may be collected through website forms, phone calls, SMS, email, uploaded or sent photos, direct customer communication, analytics tools, cookies and website security systems.
Why Information Is Collected
Information is collected to respond to enquiries, prepare quotes, arrange service work, assess jobs, communicate with customers, improve the website, maintain records, manage business operations, support website security and comply with legal obligations.
How Information May Be Used
On Call Doors may use your information to contact you, assess the requested job, provide services, respond to questions, improve the website, keep business records, manage administration and support legal, insurance, accounting or operational requirements.
Disclosure of Information
Information may be disclosed to staff, contractors, service providers, hosting providers, email providers, analytics providers, legal or accounting advisers, insurers or other parties where reasonably needed for business operations or where required by law.
On Call Doors does not sell personal information.
Cookies and Analytics
The website may use cookies and analytics tools, including Google Analytics 4. Analytics tools may collect website usage data such as pages visited, device and browser information, referring pages, approximate/general location data and interactions with the website.
Google Analytics 4 is installed directly using the Google tag. You can control or block cookies through your browser settings, although some website features may not work as expected if cookies are disabled.
Storage and Security
On Call Doors takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure.
Access and Correction
You can contact On Call Doors to request access to, or correction of, personal information you have provided. On Call Doors may need to verify your identity before responding to a request.
Retention
Information is kept only for as long as reasonably needed for business, legal, insurance, accounting, security or administrative purposes.
Third-Party Links
This website may link to third-party websites. On Call Doors is not responsible for the privacy practices, content or security of third-party websites.
Australian Privacy
Nothing in this Privacy Policy limits any privacy rights you may have under applicable Australian privacy laws. Privacy questions can be sent using the contact details on the website.